Refund policy

Last updated: October 2026

We want you to be satisfied with your VitalSpirit Health order. If there is a problem with your purchase, please contact us as soon as possible so that we can review the situation.

Returns

Where applicable under consumer law, you may request a return within 14 days of receiving your order.

To be eligible for a return, products should normally be:

  • unused;
  • unopened;
  • in their original packaging;
  • in the same condition in which they were received.

For food and herbal tea products, we may be unable to accept a return once packaging or a protective seal has been opened where the product is no longer suitable for resale for health, hygiene or safety reasons.

This does not affect your rights if a product is faulty, damaged, incorrectly supplied or otherwise does not meet applicable legal requirements.

Damaged, defective or incorrect items

Please inspect your order when you receive it.

If an item is damaged, defective or different from what you ordered, contact us as soon as reasonably possible and provide:

  • your order number;
  • a description of the problem;
  • photographs where appropriate.

We will assess the issue and advise you on the appropriate solution.

Cameroon orders

For orders received by a beneficiary in Cameroon, please inspect the products at the time of delivery or pickup where possible.

If there is a problem with the order, contact VitalSpirit Health promptly with the order number and details of the issue.

Because Cameroon orders involve local fulfilment, the practical return process may differ from UK or European deliveries. We will explain the available options after reviewing the circumstances.

Refunds

Once an approved return has been received and inspected, we will confirm whether a refund is due.

Approved refunds will normally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Return shipping

Unless the product is faulty, damaged, incorrectly supplied or otherwise covered by your statutory rights, the customer may be responsible for return shipping costs.

Please contact us before returning any product so that we can provide the correct return instructions.

Contact

For return or refund enquiries, please use our Contact page and include your order number.